Point 1: What personal communication methods would you use to deal with aggressive patients in a medical office? “communication with aggressive patients”

Point 2: What personal communication methods would you use to deal with passive-aggressive patients in a medical office? “communication with passive-aggressive patients”

Point 3: What personal communication methods would you use to deal with submissive patients in a medical office? “communication with submissive patients”

Point 4: How would you communicate when confronted with aggressive medical professionals or coworkers in a medical office? “communicating with aggressive medical professionals”

Point 5: In this concluding bullet point, list some reflective take-aways from this section’s learning experience that may change your approach as you embark on your health care career.